Using Agogo
These Terms govern your use of Agogo’s websites, customer, business, partner and operations workspaces, and related delivery services in Singapore. By creating an account, booking or accepting a delivery, you agree to these Terms and the Privacy Policy.
- Provide accurate, current account, contact, pickup, drop-off and item information.
- Keep your account secure and tell us promptly if you suspect unauthorised use.
- You must be legally able to enter into these Terms. Delivery partners must be at least 18 years old.
Bookings, quotes and changes
A booking request is subject to availability, service-area coverage, item suitability and partner acceptance. Displayed prices are estimates based on the details supplied, route distance, destination count and selected Singapore pickup window. Agogo will show any material price adjustment for review where practical before it is charged.
- Weekday peak, weekend and overnight multipliers are disclosed in the booking form before payment.
- Customers may create multiple future routes, each with its own scheduled pickup and payment.
- You are responsible for access instructions, recipient availability and safe, lawful packaging.
- Additional waiting time, distance, tolls, parking, item size, failed delivery or changed instructions may affect the final price.
- Cancellation and refund eligibility depends on the order stage and costs already incurred.
Payments, tips and partner earnings
Customer payments are processed by Stripe or another disclosed payment provider. Agogo does not store complete payment-card details. A scheduled slot is not confirmed until its upfront payment succeeds, and a delivery enters dispatch only after the platform confirms payment when payment is required.
- Post-delivery tips are optional, use a separate checkout and are intended for the assigned partner, subject to payout-account readiness, refunds, disputes and provider requirements.
- Partner earnings shown in Agogo are records of eligible completed work and may remain subject to review, refunds, disputes, adjustments and payout-provider requirements.
- Partners must complete the provider’s identity and account checks before receiving payouts.
- Taxes and reporting obligations that apply to a customer, business or partner remain that person’s responsibility.
Items we cannot carry
Do not request delivery of illegal, stolen, dangerous or inadequately packaged goods, weapons, explosives, controlled drugs, hazardous materials, live animals, cash, or items whose transport requires a licence or handling Agogo has not expressly accepted. We may decline, cancel or report a request where safety or law requires it.
Live location and delivery proof
During an active job, a partner may choose to share their device’s live GPS position so the customer and authorised operations staff can follow progress. Partners must not spoof or misuse location signals.
- Location access begins only after the partner grants device permission and activates sharing.
- A partner must upload one or more clear completion photos before marking an in-transit delivery complete.
- Completion photos must respect privacy: avoid faces, private documents, unit interiors and unrelated people wherever possible.
Partner standards
Partners are responsible for safe, lawful travel, appropriate licences and insurance, accurate onboarding information, care of items, professional conduct and following delivery instructions. Approval or availability in Agogo is not a guarantee of work or earnings.
- Applicants must provide clear, current images of the front and back of their own NRIC and driving licence for private verification.
- Never interact with the app while operating a vehicle unsafely.
- Immediately report loss, damage, delay, collision or safety concerns.
- Agogo may suspend or remove access while reviewing safety, fraud, identity or service-quality concerns.
Your content, reviews and acceptable use
You retain ownership of information, photos and reviews you upload. You grant Agogo the limited rights needed to store, process and share that content to operate, support, secure and document the delivery. A customer who creates a public review link authorises the selected display name, rating and review text to be publicly displayed through that link. Do not upload content you lack permission to use.
- Do not include addresses, phone numbers, confidential details or another person’s personal data in a public review.
- Do not probe, disrupt, scrape, reverse engineer or bypass Agogo’s security or access controls.
- Do not use Agogo for fraud, harassment, discrimination, impersonation or infringement.
Availability and responsibility
We work to keep Agogo available and accurate, but routes, times, maps, prices, partner availability and third-party services can change. To the extent permitted by law, Agogo is not responsible for indirect or consequential losses, or failures outside our reasonable control. Nothing in these Terms excludes rights or liability that Singapore law does not permit us to exclude.
Changes, suspension and termination
We may update the service and these Terms, with notice of material changes where appropriate. You may stop using Agogo at any time. We may restrict or terminate access for breach, risk, non-payment, fraud, safety concerns or legal requirements. Provisions that logically continue after termination remain effective.
Singapore law and contact
These Terms are governed by Singapore law. Please contact us first so we can try to resolve any concern fairly. The courts of Singapore have non-exclusive jurisdiction, subject to any mandatory consumer rights.
- WhatsApp support: +65 8742 8292
- Email: hello@agogo.mov